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Capability 4.3.2.1

Trust & Confidence in Public Sector

Definition

Public confidence that government use of AI will be fit for purpose, safe, reliable, easy to use, convenient and accessible, and public trust in the integrity, accountability and governance of government institutions deploying AI.

Examples

  • Singapore Smart Nation Digital Government Office surveys - trust in AI deployment KPI
  • Estonia e-Government satisfaction surveys.

Indicators

  • Public surveys on trust in government to deploy and/or regulate AI responsibly (e.g. Ipsos)
  • Existence of appeal / redress processes
  • Audits / Ombudsman reports on government AI use
  • Existence of AI incident reporting

National AI Plan

PLAN COMMITMENT

Significant commitment

Strong narrative focus on building trust in government AI use, supported by specific policies and initiatives including training, and requirement for APS agencies to appoint Chief AI Officers. The AI Plan for the Australian Public Service has a pillar on 'Trust: Transparency, Ethics and Governance' (Acton 6, 7, 8). Significant commitment by government aligns with recommendation to close this critical gap, although given the foundational importance of this capability, greater and ongoing attention is recommended.

Stocktake

Is the Stocktake missing evidence?

Share additional information for potential future Assessments